Privacy Policy

Coastal Roofing and Waterproofing Inc. ("CRWP," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit crwpinc.com, contact us, or submit information through our advertising or lead generation features (including Meta/Facebook Lead Ads).

1. Information We Collect

We may collect the following types of information:

• Name, email address, and phone number
• Property address and information about your roofing needs
• Information you voluntarily provide through contact forms, lead forms, or direct communication
• Website usage data (pages visited, time on site) via cookies and analytics tools

2. How We Use Your Information

We use the information we collect to:

• Respond to your roofing inquiries and service requests
• Schedule inspections, estimates, and project consultations
• Send you relevant information about our services
• Communicate with you about your project or account
• Comply with legal obligations

We do not sell your personal information. If you separately opt in to promotional text messages, we use your contact information for that limited purpose until you opt out (see Section 5, Text/SMS Messaging).

3. Lead Generation (Meta/Facebook)

If you submit your information through a Meta or Facebook Lead Ad, your information is collected and used exclusively to contact you regarding roofing services offered by Coastal Roofing and Waterproofing Inc. We will not sell, share, or transfer your Lead Generation Data to any third party for marketing or any other unrelated purpose.

4. How We Share Your Information

We do not sell your personal information. We may share your information only:

• With service providers who process information on our behalf to operate our business — for example our CRM and email platforms, hosting provider (Hostinger), and telecommunications/messaging providers (such as Twilio and Lacy.AI) that help deliver communications you have requested. These providers act on our instructions to operate our communications and do not use your information for their own independent marketing purposes
• As required by law, court order, or government authority
• To protect the rights, property, or safety of CRWP, our customers, or others

5. Text/SMS Messaging Consent

Our website forms offer two optional, separate text message consents:

• Service-related SMS: messages about your service requests, roof inspections, appointments, and roofing project updates.
• Promotional SMS (optional): occasional messages including roofing maintenance information, seasonal offers, and hurricane preparation services.

Both consents are optional and are not a condition of purchasing any product or service. Neither checkbox is pre-selected. Requesting a roof inspection or quote does not by itself enroll you in promotional messaging. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for assistance. See our SMS Terms & Conditions.

Mobile phone numbers, SMS opt-in information, and messaging consent will not be sold, rented, shared, or transferred to third parties or affiliates for their marketing or promotional purposes.

We keep a record of your consent selections, the date and time you submitted them, and the wording of the consent language shown to you, as evidence of your messaging preferences. You may withdraw consent at any time by replying STOP to any message or by contacting us at hello@crwpinc.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. All data is stored securely and access is restricted to authorized personnel only.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time, including by replying STOP to text messages or contacting hello@crwpinc.com

To exercise any of these rights, contact us at:

• Email: hello@crwpinc.com
• Phone: 844-730-7663

8. Cookies

Our website may use cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

• Coastal Roofing and Waterproofing Inc.
• 10 Fairway Dr., Deerfield Beach, FL 33441
• hello@crwpinc.com
• 844-730-7663
• crwpinc.com